KCoach would like to assure you that we are committed to protecting the privacy of all our users. The purpose of this Privacy Statement is to inform you of the data relating to you that we collect and use in connection with this website and the uses (including disclosures to third parties) we make of such data. We will ensure that the information you provide us with is kept private and confidential, and we will only use it to provide the services you request.
Requirement to provide Personal Data
You are not under a contractual or statutory obligation to provide us with any personal data
Personal data that KCoach Collect and Process
When you complete a booking, sign up to our newsletter, consult with our service team, send us an email, or communicate with us in any way, you are voluntarily giving us information that we collect. That information may include:
- your name and contact details, including your postal address, phone number and e-mail address;
- your credit/debit card or bank account details;
- your contact preferences;
- any other information relating to you that you provide to us or that we generate about you in connection with your use of the website.
Non Personal Data we Collect
In addition when you browse the website or make a purchase, we may automatically collect information about your visit by using cookies. The following non-personal information may be retained about that visit:
-your device type
-the search engine used to access the website
-how you came to the website
-how you interacted with the website
Most non-personal information is collected via cookies or other analysis technologies. This information may be used to monitor or improve website performance or deliver targeted advertising. Information from the cookie alone generally will not identify you personally and we will not use this information in connection with any personally identifiable information you have provided.
How KCoach use the Data we collect
KCoach uses your personal data for the following:
- to provide you with products or services
- to help us better understand your needs and interests.
- to communicate with you
- to provide service and support
- to update you on services and benefits
- to personalise promotional offers
We will give you the opportunity to choose your privacy preferences regarding such communications.
Non-personal information is aggregated for reporting about KCoach website usability, performance and effectiveness. It is used to improve the customer experience, usability and website content.
Information KCoach Shares with Third Party Providers
We may share your personally identifiable information with service providers including
- Email service providers to send you emails pertaining to your queries. Such providers may send emails of a marketing nature if you have agreed to receive such newsletters.
- Advertising partners who may use email address, cookies and other tracking technologies, such as pixels and web beacons, to gather information about your activities on our website and other sites to provide you with targeted advertising based on your browsing activities and interests.
- Our business partners, suppliers, and sub-contractors, for the performance of any contract we enter into with them. We may also share your data with analytics and search engine providers that assist us in the improvement of our website.
- Legal authorities when we believe in good faith that we are lawfully authorised or required to do so or when necessary to do so to protect the rights and safety of KCoach , employees and users from fraudulent, abusive, inappropriate or unlawful use of our services.
Non-personal information may be aggregated for optimal website utilisation
Keeping your information secure
KCoach is committed to protecting the information you provide. In particular we take steps to prevent unauthorised access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information we collect.
We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorised access, disclosure, alteration and destruction, considering the risks involved in the processing and the nature of the personal information. We implement a variety of security measures when a user makes a booking, enters, submits, or accesses their information to maintain the safety of your personal information.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology. All transactions are processed through a gateway provider and are not stored or processed on our servers. If a security breach causes an unauthorised intrusion into our system that materially affects you, then KCoach will notify you as soon as possible and later report the action we took in response.
Retention of Personal Data
We will not hold your personal data for longer than is necessary. We retain your personal data for as long as we need it for the purposes described in this Privacy Statement, or to comply with our obligations under applicable law and, if relevant, to deal with any claim or dispute that might arise between you and us.
Access to and accuracy of your information
KCoach strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data.
Third Party Websites
You have the following rights, in certain circumstances and subject to certain restrictions, in relation to your personal data:
- the right to access your personal data;
- the right to request the rectification and/or erasure of your personal data;
- the right to restrict the use of your personal data;
- the right to object to the processing of your personal data;
- where our processing of your personal data is based on you having provided consent, the right to withdraw your consent to the processing at any time.
If you wish to exercise any of the rights set out above, or have comments or questions about our Privacy Statement, please contact us at firstname.lastname@example.org
Your Marketing Choices
The good news is you have ultimate control over your personal data. If you don’t want us to send you relevant offers or marketing information you can opt out at any time.
To opt-out of receiving communications you have expressly requested (such as e-mail newsletters, software updates, etc.), use any of the following methods:
- Select the e-mail “opt-out” or “unsubscribe” link, or follow the opt-out instructions included in each subscription communication
- Return to the Web page(s) where you originally registered your preferences and follow the opt-out instructions
- In writing to KCoach Data Controller at email@example.com